We find out why your customers complain, contact support and cancel. Then we fix it ourselves, from the help center to the product screens. You send one export.
Pick a company type. These are real scans of public App Store reviews, with the company names removed.
200 recent 1 and 2 star reviews and complaint posts. The top three complaints:
Placeholders in braces are what public data can't tell us.
Shares are counted across 1 and 2 star reviews and complaint posts, never estimated.
Each fix below is something we build and hand over. Watch the counter in the corner.
Send one ticket export. In ten business days you know which complaint costs the most, in dollars a year, and what to fix first.
Each article gets clear steps, custom visuals and its own explainer video, linked to the articles around it so search finds them. In every language you sell in.
Clears your billing and refunds tickets
No results for “refund”
Payments are processed according to our policies. Please contact support for further assistance regarding your account.
Macros that answer before the customer asks twice, tags that route themselves, SLAs your team can hold, and the process change behind each one. Measured before and after.
Clears your orders and shipping tickets
Tracking hasn’t moved in 6 days. Order #48213.
Hi Dana, your order left our warehouse on Oct 14 and is delayed at the carrier. New delivery date: Oct 22. If it isn’t there by then, we refund it automatically. Nothing to do on your side.
Your reviews, tickets and mentions in one place, read by an AI decision model that scores each one, sorts it into themes and tells you what to do this week.
Clears your login and access tickets
“Locked out after resetting my password. Support took 2 days.”
FixReset emails land in spam on one provider.
Ad angle“Paid the day it ships” answers the top worry.
PostA 15-second clip of the new payout tracker.
When a complaint comes from the app itself, you get the screen redesigned, with working code your developers can build from. Included in the audit and the hub.
Clears your payouts tickets
Two results from my seven years running support at a large online marketplace. Company, country and numbers I can’t share are left out.
Pay with
CardPayPalLocal instant payment NewThe reports showed who our customers were; the checkout didn’t match. We added their local payment method and ran an email campaign to that group. Payments in that market grew about 6x in launch week.
We gave 100+ of them their own priority line. That kept over $100k from customers who were close to leaving.
One support lead does the work, personally.
For our first five clients, in exchange for a short case study. The fee is credited toward any fix you buy after.
Book a 20-minute callConditions: it applies when your ticket and chat export (at least 3 months) arrives within 5 business days of payment and the readout call takes place (it can be rescheduled once). Ask for the refund in writing within 14 days after the readout; you keep the report. Cancel before we receive your data and we refund the full fee. The full terms are in the agreement we send with the invoice.
| Service | What you get | Time | Price |
|---|---|---|---|
| Complaint Cost Audit | Every complaint priced, the fixes written, one screen fix coded | 10 business days | $950 founding |
| Help center rewrite | Articles rewritten with visuals and an explainer video each, interlinked | 2 to 4 weeks | from $5,500 for 10 articles |
| Extra languages | Article and video translated for each language | with the rewrite | +$140 per article |
| Complaint fix sprint | Macros, tags, SLAs and process fixes, measured before and after | 3 to 6 weeks | from $4,500 |
| Customer feedback hub | Your feedback in one place, sorted by AI, three screen fixes coded | 3 to 4 weeks | from $4,500 + $750/mo |
Only your company name. We read public reviews, Reddit threads and your help center. No logins, no call.
The scan lands in your inbox within two business days. The full audit takes ten.
Send one ticket export from your helpdesk and give us about an hour across the ten days. That is all.
Zendesk, Intercom, Freshdesk, Help Scout, Gorgias, Gladly, Kustomer, HubSpot, or a plain CSV export.
Customer names and contact details are stripped before any analysis, we work under a mutual NDA, and the raw export is deleted within 30 days of the readout.
Money back if the audit doesn’t put a defensible yearly cost of at least $9,500 (10x the $950 fee) on your complaint drivers. Conditions: it applies when your ticket and chat export (at least 3 months) arrives within 5 business days of payment and the readout call takes place (it can be rescheduled once). Ask for the refund in writing within 14 days after the readout; you keep the report. Cancel before we receive your data and we refund the full fee. The full terms are in the agreement we send with the invoice.
No. We are independent, so every fix is about the problem, not a tool or a team we want to sell you.
One support lead, personally: seven years running customer support at a large online marketplace. No account manager, no junior team, no outsourced agents. More under "Who does the work" above.
You decide. Some teams ship the fixes themselves; others ask us to do it: a help center rewrite, a complaint fix sprint or a customer feedback hub. The audit fee is credited toward any of them.
One page in your inbox within two business days: your top three complaints, counted, with the first fix written out. No call needed.