Studio

An independent support studio for consumer apps and marketplaces.

We read what customers say in public and in your tickets, and turn it into the fixes that keep them.

Get a free signal scan Scroll to see how we work

No software and no agents to sell you. Only the fix.

Public sources only.

App Store

1 and 2 star reviews

Google Play

1 and 2 star reviews

Trustpilot

Recent reviews

Complaint threads

No logins and nothing needed from you for the free scan.

Recent one and two star reviews only. Every theme has written rules, and every number is a count you can check.

1 to 2 starsLast 12 months

Theme: billing and refunds

refund

charged

billing

cancel

I was charged twice and nobody replied.

Still waiting on my refund after two weeks.

Cancelled, but the billing never stopped.

Match this theme41 of 100

Sample data

In the report

Customers say refunds take weeks and follow-up emails go unanswered.

We describe what customers say. We never publish names or long quotes.

What we stand by.

Independent

We sell no helpdesk, bot or outsourced team, so the advice is only about what fixes the problem.

One fix you can ship

Every scan ends with the first change to make, written out: the macro, the policy line or the help article.

Operators, not observers

One support lead does the work personally: seven years running customer support at a large online marketplace.

Honest about data

Public data shows what customers complain about, not your ticket volume. The paid audit adds your own data.

Questions before a scan?

Talk to us.

Questions about an audit, our data, or the apps we build? Send a note and we will reply.

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